At DomainsDuck, we strive to provide a reliable and transparent service. This Refund Policy outlines the conditions under which refunds may be issued for subscriptions or payments related to the DomainsDuck Domain Availability API.
1. Free Trial
If you are using a free trial, you will not be charged. We do not require payment details in order for you to start the free trial, only a verified email account.
2. Paid Plans
2.1 Monthly Subscriptions
Refunds are not issued for monthly subscription payments once they have been processed. You are free to cancel your subscription at any time to avoid future charges.
2.2 Annual Subscriptions
If you cancel an annual subscription within 14 days of purchase, you may be eligible for a partial refund, minus any usage and administrative fees. After 14 days, no refunds are provided.
3. Billing Errors
If you believe you have been incorrectly charged or there is a billing error, please contact us within 7 days of the charge at [email protected]. We will investigate and resolve the issue promptly.
4. Service Issues
We do not provide refunds due to:
- Downtime or temporary service interruptions
- Lack of use or dissatisfaction with features
- Rate-limiting or throttling due to overuse
However, if there is a persistent technical issue preventing you from using the service, or your requests are wasted due to technical problems, you may be eligible for a refund at our discretion.
5. Chargebacks
Initiating a chargeback without contacting us first to resolve the issue may result in suspension or termination of your account. Please contact us to resolve disputes.
6. Contact
If you have questions or wish to request a refund, contact us at:
Email: [email protected]